SUPPORT

A little help
for the road.

New to MotoJot? Start with your first ride. Then make Garage your own and find your people on the road.

START HERE

Your first ride,
step by step.

Our Quick Start guide walks you through recording, pausing, and saving a ride—with real iPhone screens. Get oriented in Garage, then explore Base Camp and nearby rides and riders.

Open Quick Start
  1. Get ready to ride
  2. Record and save your story
  3. Build your Garage
  4. Find your riding community

Find your next step.

Recording & rides

Permissions, offline recording, Pause, Keep Paused, and reviewing your saved route.

Recording basics →

Your Garage

Bikes, oil changes, gear, Rider classes, loadouts, and your personal ride stats.

Explore Garage →

Your community

Base Camp, public profiles, nearby rides and riders, and Guild adventures.

Find your people →

Before you head out.

Do I need to sign in?

No. Record rides and manage local data without an account. Sign in for online backup, restoration, Cross Roads, and other community features.

Will recording work without a signal?

Yes. GPS recording and local storage don’t depend on the API. Maps, downloads, account services, and community features need a connection.

How do I find rides near me?

In Cross Roads, choose your Base Camp, search a city or ZIP, or temporarily use your current location. Select a radius to find publicly shared routes nearby.

Is my Base Camp my live location?

No. Base Camp is your general riding area. Showing it on an enabled public profile also makes you discoverable through Nearby Riders; it does not share live whereabouts.

How do I delete my account?

Open Garage → Delete Account, enter your current password, and confirm. This permanently deletes your online account and its content, plus MotoJot data on the requesting device, including unsynchronized local data. You need a connection. Use the password-reset flow if needed.

How does MotoJot use my data?

Recordings are private unless you explicitly share them. Our Privacy Policy explains location recording, account synchronization, public profiles, photos, service providers, and deletion.

How do I manage MotoJot Plus?

Open Garage → MotoJot Plus to refresh your membership or manage it through the customer portal. The app provides the current purchase availability and renewal details.

Still need a hand?

Tell us which screen you were on, what you expected, and what happened. Include your phone model and app version if you can.

support@motojot.com · Never send passwords, payment-card details, or private routes.

Contact support